At YANOVA, we’re here to help. If you have any questions about your order, shipping, returns, or general enquiries, please contact us using the details below.
Contact Us
Customer Support Email:
📧 yanova.shop.au+support@gmail.com
We aim to respond to all enquiries within 1–2 business days.
Business Location:
📍 Gold Coast, QLD, Australia
Order Support
If you have questions about an existing order, please include your order number in your email so we can assist you as quickly as possible.
Shipping Information
We currently ship within Australia only.
Orders are processed within 1–2 business days, and tracking details are provided once your order has been dispatched.
For full shipping details, please refer to our Shipping Policy.
Returns & Refunds
We offer a 30-day return policy for eligible items.
To request a return or report an issue with your order, please contact us at
yanova.shop.au+support@gmail.com before sending any items back.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us as soon as possible so we can review the issue and make it right.
Payments
We accept multiple payment methods, including Afterpay and Zip Pay allowing you to shop now and pay later.
