Refund policy

Return & Refund Policy

30-Day Return Window We accept returns within 30 days of delivery for eligible items. To be eligible, items must be unused, unwashed, and in their original packaging with all tags attached.

How to Request a Return Contact us at  yanova.shop.au+support@gmail.com with your order number and reason for return before sending any items back. We'll provide return instructions within 1–2 business days.

Return Shipping Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

Refunds Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 5–7 business days.

Faulty or Incorrect Items If your item arrives damaged or incorrect, please contact us immediately with photos. We'll arrange a replacement or full refund at no cost to you.

Non-Returnable Items Final sale items and used/washed products cannot be returned for hygiene reasons.

Australian Consumer Law Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.